Frequently Asked Questions

General Questions

  • What are you certifications?
    • FDA Registered, DEA Licensed (Schedule I-V), cGMP Compliant, GMP Compliant, GLP Compliant, ISO 17025 Accredited, REACH Compliant, and RoHS Compliant
  • What are your hours of operation?
    • We are open Monday – Friday 8am-6pm Eastern Standard Time.  Rush services and after hours support is also available.
  • Do you have a price list?
    • No, we do not use cookie cutter quotes or price lists.  Each project is customized to meet out clients specific needs
  • How can I learn more?
    •  Give us a call at 800-930-5450, we would be happy to answer your question

Service Questions

  • How much will my project cost?
    • Our pricing varies depending on project complexity and time-frame
  • Can you determine the composition of my product?
    • Yes, we can identify and quantify the composition of your product or sample
  • Can you determine if my product is safe
    • Yes, we can perform a variety of product safety and regulatory tests
  • Can you determine the shelf life of my product?
    • Yes, we perform real time, condition based, and accelerated stability testing
  • Can you identify my products defect and tell me why my product is failing?
    • Yes, we can determine the root cause of a products failure and quickly develop a solution
  • Can you reverse engineer a product and develop something similar to it?
    • Yes, this can be accomplished with our deformulation and reformulation services
  • Do you provide a chain of custody?
    • Yes, this is typically done to expand on our internal documentation for projects involving litigation